Frequently Asked Questions

If you have additional questions not addressed here, please contact us at 800.999.3468

I'm a current client with a custom store, how do I get to my online store?

Click here to access the XPRESSLink login.

If you need assistance with your username or password, please select "Need help logging on?" on the XPRESSLink login screen.

What's the status of my order?

For all questions about existing orders, contact us at 800.999.3468

Where do I place a new order?

You can find new product ideas on our product search platform and submit a request for more information. To place an order, please get in touch with your Account Executive or reach out if you do not have a designated rep!

How do I customize products found online?

For best practice, please reach out to your Account Executive who will be able to create virtuals, offer a presentation, or provide a sample based on your custom selections.

When requesting information on a product found online, you will have the option to select colors and choose customization options like embroidery, heat labeling, etc. 

Upon request, you will have the option to upload art files.

Up to 10 files can be attached to each request, with files up to 10MB in size; the total size of all attached files cannot exceed 50MB in size.

Accepted formats include: png, tif, jpg, pdf or eps file format

Note that a resolution of at least 300dpi is required and 600dpi is highly recommended.

Please note that graphic images designed for the web are not suitable for use as artwork in Promotional Products Production. Web page graphics are typically created at 72 dpi.

How do I request a replacement or refund?

QRG unconditionally guarantees all products ordered by its clients to be exactly as presented and ordered without product or printing defects. If for any reason you are not 100% satisfied with a product, we will gladly replace it or it’s free.

To request a refund, please contact us at 800.999.3468

Need Something Else?

Ready to get started, want a quote, need some inspo, or have a project in mind? This is our trusty, catch-all Contact Us form. Fill it out, and we’ll get back to you soon.

If you need someone faster, give us a call: 800.999.3468

We accept anything except spam (unless it’s the food).

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